Prescreen, Re-screen clients
BEFORE YOUR APPOINTMENT
SELF-SCREEN using BC COVID symptom self-assessment (REQUIRED)
Stay home if you have travelled to another province/country in the last 14 days, have been exposed to someone with COVID-19 or if you have any flu-like symptoms. (Screening will happen a day before your appointment & when you arrive at the clinic.)
BE HONEST ABOUT your COVID-19 screen.
Don’t hesitate to RESCHEDULE if you are not feeling well on the day of your appointment. We will be relaxing our 24 hour cancellation policy at this time for flu-like symptoms.
Your RMT will contact you by phone or email 24-48 hours before your appointment to confirm that you completed & passed your BC COVID symptom self-assessment. Please be prepared to accept a call from a private number that day as we may not be able to contact you from the clinic.
USE YOUR WASHROOM BEFORE ARRIVAL
Washrooms are now for hand-washing and emergency use only.
PACK A CLEAN MASK FOR YOUR APPOINTMENT
LEAVE EXTRA BELONGINGS AT HOME
ONCE YOU ARE HERE
ARRIVE ON TIME We will unlock our clinic door a couple of minutes before your appointment. If you are early, please wait outside the building.
MAINTAIN SAFE DISTANCING ANYWHERE IN THE CLINIC
HAND HYGIENE will be performed by you & your therapist as soon as you enter.
WEAR YOUR MASK We can provide you with a mask for $2 if you forgot to bring one.
RESCREEN. COVID-19 symptom and travel assessment will be repeated and your treatment will continue or be rescheduled based on your answers.
YOUR THERAPIST WILL BRING YOU into the treatment room.
RISKS & BENEFITS of massage therapy will be discussed & your informed consent is required.
AFTER YOUR APPOINTMENT
PAYMENT VIA E-TRANSFER, DEBIT OR CREDIT
PAYING BY e-transfer? Please pay before the treatment to enable receipt of e-transfer by end of session.
TAP DEBIT OR CREDIT PAYMENTS in reception area following your treatment.
WE WILL PROVIDE an envelope for your receipt if you wish.
BOOKING OTHER TREATMENTS
PLEASE book online or by phone.
WHAT THE CLINIC IS DOING TO HELP
DAILY RMT COVID-19 SCREENING
MINIMIZING THE NUMBER OF PEOPLE IN THE SPACE
Maintaining 2 meter distance / Furniture rearranged / Bringing you straight into the treatment room / Staggering appointments between patients / Separate desks and devices
ENHANCED SANITIZATION & HYGIENE
Hand washing/sanitizing before, after (& if necessary during) each treatment
Keeping hand sanitizer available throughout the clinic
Having tissues available to prevent touching of faces
Sanitizing all contact surfaces in treatment rooms between each treatment (chairs, stools, massage table, face cradle, massage oil/lotion bottles, desks, wall beside coat hooks, doors)
Single use of all linens (sheets, face covers, blankets)
Appropriate use of personal protective equipment (PPE) such as masks, face shields, gowns or aprons
Frequent sanitization of high touch surfaces in clinic & washrooms (doors, door handles, light switches, washroom keys, faucets, payment system, countertops)
THANK YOU FOR YOUR PATIENCE IN THIS TIME OF CHANGE.
WE LOOK FORWARD TO SEEING YOU SOON.